Help & FAQ
Help & Frequently Asked Questions
Orders & Shipping
How long does shipping take?
US orders typically arrive within 5–10 business days. International orders may take 10–20 business days depending on your location.
Do you ship internationally?
Yes — we ship to the US, EU, and select international destinations. Shipping rates are calculated at checkout.
Can I track my order?
Yes. Once your order ships you'll receive a tracking number via email. You can also track your order through your customer account.
My order hasn't arrived — what do I do?
If your order is past the estimated delivery window, contact us and we'll look into it right away.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original, unworn condition. Because our products are made to order, we're unable to accept returns on items that have been worn or washed.
How do I start a return?
Log into your customer account and navigate to your order to request a return. EU customers have the right to cancel within 14 days of delivery.
Do you offer exchanges?
We don't offer direct exchanges at this time. Return your item and place a new order for the correct size or style.
Products
Are your products made to order?
Yes — every DSI item is printed and fulfilled on demand. This means less waste and consistent quality on every order.
How do I find the right size?
Each product page includes a size guide. When in doubt, size up — our tees and hoodies run true to size.
The item I want is out of stock — will it come back?
Most items are available on demand. If something isn't showing as available, reach out and we'll let you know.
Still have questions?
Contact us — we typically respond within 1–2 business days.